BOOKING TERMS AND CONDITIONS

  • Trip Cancellation or Postponement

    In cases where a Force Majeure event ( such as bad weather conditions ) affects the travel experience or itinerary, preventing full execution of the planned itinerary, the Company reserves the right to offer alternative solutions, including tour changes, tour rescheduling, or tour cancellation. The Company will prioritize passenger safety when making such decisions. By agreement, tour can be rescheduled to another day within 6 months from the tour date (subject to availability) or company will make full refund (for cancellation due to weather or safety conditions). In other cases, if the client wishes to cancel, 15% of the total will be charged.

  • Weather-Related Changes

    Boat and Beyond reserves the right to change the trip itinerary and/or destination if weather (waves, wind - if the speed is exceeded 12 knots) does not allow to execute the trip itinerary.

  • Advance Cancellation

    Clients have the right to cancel a booking up to 5 days prior to the tour date. In such cases, we will refund the full payment, minus any applicable 300 THB bank fees. Cancellations made between 5 days and 1 day before the tour date are subject to a cancellation fee of up to 15%.

  • Last-Minute Cancellation or No Show

    If a booking is canceled within 1 day or less from the tour date/time, or if the client does not show up, a cancellation fee of up to 100% of the invoice amount will be charged.

  • Last-Minute Changes

    Boat and Beyond reserves the right to charge up to 15% in case of last minute change by the client e.g. a change from full-day trip to half-day trip (15% of prior price will be add to actual price of the executed trip).

  • Rainy Weather Policy

    In case of raining (but not windy or high wave which the tour can be safety operated) client has the right to reschedule to another day within 6 months from the tour date (subjected to availability), please inform us 2 hours in advance of the trip otherwise there will be additional charge for food sets. However, it's the client's decision to go on the trip, we have the right not to refund any fee if the tour cannot be operated to all stops.

  • Driver Waiting Time Charges

    Please be advised that your driver will be available for you for a waiting time of 15 minutes. After that, there will be a charge of 200 THB for 15 mins, 400 THB for 30 mins and 600 THB for 1 hour.